Job Opportunities

part time job

Customer care part time job

Eligibility Criteria for customer care inbound :- Graduate / under graduate can apply :- Convincing skills must be good :- fresher can also apply :- Part Timer inbound process :- Candidate will be responsible for handling calls in Hindi / English :- Fluent in verbal and written English

Location : Noida Sec-5 Post On : 31-08-2018

Openings

Current Openings

Customer care Executive

0 - 5 Years

₹ Not disclosed

Delhi

Job Description
  • Fresher/experienced candidates with good communication skill would be considered
  • Inbound/Outbound
  • Salary as per industry norms
  • Graduates and undergraduates both are considerable
  • 6 days working/Rotational week off

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Hiring for MIS Excel Experts/operations/executives

0 - 5 Years

₹ Not disclosed

Delhi

Job Description
  • Criteria for Hiring
  • Only male candidate can come for the Interview
  • Candidate must have experience in Excel work (Vlookuo, Hlookup, count if, Sum If, Pivot, Filtration, Duplicacy etc.)
  • Salary as per industry norms
  • 6 Days working

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Senior Team Leader– Operations

0 - 7 Years

₹ Not disclosed

Delhi

Job Description
  • Criteria for Hiring
  • Only male candidate can come for the Interview
  • Candidate must have experience in Excel work (Vlookuo, Hlookup, count if, Sum If, Pivot, Filtration, Duplicacy etc.)
  • Salary as per industry norms
  • 6 Days working

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Process & Soft Skills Trainer

1 - 5 Years

₹ Not disclosed

Delhi

Job Description
  • Conduct Product Training batches
  • Ensure maximum throughput for each batch with minimal attrition
  • Ensure that Process training is delivered effectively within the stipulated timelines
  • Participate in calibration of Trainers, QAs and Grammar Coaches within team
  • Support Front Line Recruitment Teams to assess the quality of new hires
  • Analyze and report findings for Process Training batches
  • Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams
  • Communicate with other Functions and Clients
  • Provide quality floor support, feedback, refresher and corrective training
  • Track and report improvement
  • Develop & implement a training calendar based on a robust training need analysis

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Team Leader– Operations

0 - 5 Years

₹ Not disclosed

Delhi

Job Description
  • To ensure that the daily and monthly targets are met.
  • Analyze various reports to enhance productivity and conversions.
  • Ensure team meets and exceed Stipulated Timelines and Service level Agreements.
  • Achieve KPI and productivity targets for the team
  • DO KRA management and reporting
  • Prepare and submit periodic Team performance reports.
  • Call handling to develop first hand sensing of customer pulse and manage irate customers.
  • Audit Calls and identify the training requirements of each Team Member.
  • Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required.
  • To ensure that at no point in time the team lacks supervision.
  • Team Leads are responsible for staff retention
  • Attending call calibrations with quality and training team.
  • Preparing monthly TL review to gauge individual and teams performance.
  • Client interaction as and when required; incorporate feedback into the system.
  • Give timely & real time feedback with a view towards improving Operational and individual efficiency
  • Absenteeism and attrition management
  • Contribute to adding value to the engagement
  • Scheduled regular coaching and feedback
  • Monitor and maintain quality of interaction with customers.

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